Biomedical Technical Services
For over 30 years, Trudell Healthcare Solutions (THS) has operated a service department in London, Canada known as Trudell Technical Services (TTS). TTS supports hospitals across Canada by offering installation services, warranty and post warranty services including demand repair and preventive maintenance, and refurbishment programs for our capital equipment and surgical product lines. TTS employs experienced Biomedical Engineering Technologists who receive manufacturer level training on all key product lines and are certified by the OEM/supplier to perform repairs and services.
Trudell Technical Services offers a variety of options including unique service contracts to suit your equipment needs including bench or on-site repair plus on-call emergency services that stress the flexibility of the TTS team to meet the demanding needs of any healthcare environment. In addition, our technologists are always ready to share their expertise with hospital biomedical staff when needed and can offer technical training in London.
Trust THS as your Service Provider
Consistent and reliable operation.
Proactive approach to system maintenance.
Maintain peak performance while maximizing your investment.
Minimize downtime to support your patients’ needs.
Real-time application support.
Our Core Services
SterilContainer™ System - Repair and Maintenance
SterilContainer™ System - Repair and Maintenance
Container integrity plays a vital role in ensuring that the sterility of your instruments is not compromised. Containers and wire baskets should be included in preventative maintenance programs to effectively extend the useful life of a container by repairing or replacing damaged parts and professionally inspecting the container to assure optimal performance.
Vyntus™ PFT Family - Repair and Maintenace
Vyntus™ PFT Family - Repair and Maintenace
THS offers unique service contracts to ensure your Vyntus™ pulmonary function testing equipment is performing optimally. Our Biomedical Engineering Technologists are OEM certified on the Vyntus™
product line and are authorized by Vyaire™ to purchase parts and perform repairs and/or services.
bellavista™ 1000 Series Ventilators - Repair and Maintenace
bellavista™ 1000 Series Ventilators - Repair and Maintenace
THS offers unique service contracts to ensure your bellavista™ ventilators are performing optimally. Our Biomedical Engineering Technologists are OEM certified on the bellavista™ product line and are authorized by Vyaire™ to purchase parts and perform repairs and or services.
fabian™ Series Ventilators - Repair and Maintenace
fabian™ Series Ventilators - Repair and Maintenace
THS offers unique service contracts to ensure your fabian™ ventilators are performing optimally. Our Biomedical Engineering Technologists are OEM certified on the fabian™ product line and are authorized by Vyaire™ to purchase parts and perform repairs and/or services.
Instrument Renewal Program
Instrument Renewal Program
Trudell Surgical Instrument Care Services (TSICS) provides customers with peace of mind knowing their surgical investments have increased longevity and performance is maximized.
Insulated Surgical Instruments
Insulated Surgical Instruments
TSICS re-insulates Bi-polar and Mono-polar forceps, Speculums, Clip Appliers, L and J Hooks and many other instruments. All instruments are cleaned, the insulation is re-tested for electrical leakage and proper operation, then properly lubricated prior to return.
Gold Dipping and TC Inserts
Gold Dipping and TC Inserts
Ring handles of tungsten carbide instruments are gold dipped for easy identification in the O.R.
Colour Coating
Colour Coating
Enables hospitals to differentiate instruments that belong to specific surgical sets and therefore aid with inventory management. Over 12 different colours to choose from.
Our Service Contract Offering
Tailor your contract to fit your clinical and technical needs.
Full-Service - Service is good; Full service is better.
For those looking for operational reliability and to both predict and optimize costs – Full-Service is for you. This fully comprehensive plan includes all corrective maintenance, preventive maintenance, discounted training and remote services (including updates when available). With a Full-Service Agreement, your costs remain predictable for the future while ensuring complete coverage of your equipment using only Original Equipment Manufacturing parts.
• Repair or replacement of product due to manufacturing defects including travel and labour.
• One (1) onsite PM per year including scheduled PM parts.
• Discount on factory level training (when available).
• Unlimited Telephone & Remote Support including Software Updates (when available).
Shared-Service – Teamwork makes the Dreamwork.
Working together with you, we ensure the best of both worlds. A Shared-Service Agreement includes all parts required for both corrective maintenance and preventive maintenance, and includes remote services (including updates when available) while providing you the ability to maintain at your leisure. With a Shared-Service Agreement, your costs remain predictable for the future while ensuring complete coverage of your parts using only Original Equipment Manufacturing parts.
• Repair or replacement of product due to manufacturing defects.
• Scheduled PM parts included.
• Unlimited Telephone & Remote Support including Software Updates (when available).
• Discounted travel and labour if onsite service is needed.
Preventive Maintenance – Take care of your equipment and your equipment will take care of you.
A well-oiled machine is just that – well-oiled. A preventive maintenance contract ensures your investment can operate reliably in the long-term. A PM Agreement proactively ensures the manufactured recommended maintenance is performed by experienced Technologists, and includes remote services (including updates when available). With a Preventive Maintenance Agreement, your support costs remain predictable for the future while ensuring longevity of your equipment.
• One (1) onsite PM per year including scheduled PM parts.
• Unlimited Telephone & Remote Support including Software Updates (when available).
• Discounted travel and labour if onsite service is needed.
Remote Service – From the comfort of your own site.
For those that would like to control their own maintenance but would like additional support at a moment’s notice – Remote Service is for you. This allows our team to remote into your device (if available) and provide live support, troubleshooting and updates. With a Remote Support Agreement, your support costs remain minimal and predictable for the future while ensuring an expert is always at your fingertips.
• Unlimited Telephone & Remote Support including Software Updates (when available).
• Discounted travel and labour if onsite service is needed.